We work every day to improve our service and your service experience. Because we know that we are not perfect and that we make mistakes, which sometimes can make your stay different than you expect it. Unfortunately, experience shows that a majority not the inconvenience of guests during the stay to be addressed. Our staff can not possibly resolve dissatisfaction if they do not know where this stems. We are certain: only speaking people can be helped. Therefore, we offer our guests with iFeedback a communication tool in real time, which informs our employees about any problems immediately, thus giving them the opportunity to resolve the issue immediately. We encourage you, therefore, this possibility for feedback frequently and extensively to use to make your stay as pleasant as possible and to give us the chance to improve our services continuously.